Grievance Resolution policy
Australian Garlic Producers Pty Ltd (AGP) Grievance Resolution policy establishes a fair and transparent process for resolving employee or stakeholder grievances promptly and effectively.
AGP promotes a work environment where employees feel respected and have a voice in addressing workplace grievances. This policy applies to all employees, stakeholders and the general public, regardless of their position or seniority. It covers all company related grievances.
AGP staff who have a grievance should follow the grievance procedure in the Human Rights SOP. A copy of this is readily available to all staff.
Stakeholders or the general public who have a grievance should report this on the Australian Garlic Website (australiangarlic.com.au) by following the prompts on the contact us page.
1: The grievance should attempt to be resolved informally with their immediate supervisor or person involved. If the issue cannot be resolved informally, the employee may proceed to Step 2.
Step 2: The person making the grievance should submit a formal written grievance to their supervisor or Human Resources. The grievance should clearly state the issue, provide supporting evidence, and propose a desired outcome.
Step 3: Human Resources will conduct a thorough investigation, this may include interviews with the employee, supervisor, and any other relevant party. The results of the investigation will be documented in a written report.
Step 4: Based on the investigation findings, the Human Resources department will make a decision on the grievance the outcome will be communicated to the employee.
Step 5: If the employee disagrees with the decision, they may appeal to the next level of hierarchy. The appeal should be submitted in writing. The appeal will be reviewed by the appropriate person. The grievances and related information will be kept confidential to the extent that is possible.
However, the organisation may disclose information as necessary to conduct a fair investigation or to comply with legal requirements. The appeal should be resolved as promptly as possible. The organisation will establish reasonable timelines for each step of the grievance as appropriate.
Those who make false or frivolous grievances may be subject to disciplinary action.
Supervisors or managers who retaliate against employees for filing grievances may also be subject to the disciplinary process.
AGP will regularly monitor and evaluate the effectiveness of this policy to ensure that it is meeting its objectives.
Authorised: Carla Breen, Dated: 26/06/2024
